Introduction
Your privacy is important to us. MirrorProfiles, whose website is located at mirrorprofiles.com, is committed to respecting the privacy rights of our customers, visitors and all users of our website and services. We have created this Privacy Policy to give you confidence when visiting and using the website, and to demonstrate our commitment to fair information practices and privacy protection.
This Privacy Policy applies only to our website and does not extend to other third party websites that are linked to our site or from which our site is linked. We are not responsible for the privacy policies or practices of third parties.
Data controller
The data controller is Stepward SAS, a société par actions simplifiée registered with the Bordeaux Trade and Companies Register under number 917 601 619, whose registered office is at 70 rue Naujac, 33000 Bordeaux, France, which operates MirrorProfiles. Contact: contact@mirrorprofiles.com.
Information Collection
At MirrorProfiles, we collect the following types of information:
- Personally identifiable information: such as your name and e-mail address. This information is collected when you register on our website and use our services.
- Non-personal identification information: This includes, but is not limited to, browser type, version and language, operating system, the pages you visit, and the date and time of your visit.
We may use this data in aggregate form, i.e. as a statistical measure, but not in a way that would identify you personally.
Legal bases
We process your personal data on the following legal bases:
- the performance of our contract with you (account creation, provision of the service, billing, customer support);
- our legal obligations (accounting and tax records);
- our legitimate interest (securing the website and the service, improving our service, managing our relationship with prospects and customers);
- your consent (non-essential cookies, newsletters), which you may withdraw at any time.
Use of collected information
We use the information collected for various purposes:
- To provide and maintain our service.
- To inform you of changes to our service.
- To allow you to participate in the interactive features of our service when you choose to do so.
- To provide customer support.
- To gather valuable analysis or information so that we can improve our service.
Retention periods
Customer account data is kept for the duration of the subscription, then deleted, subject to the following archiving periods:
- contracts: five (5) years from their conclusion;
- order and billing records: ten (10) years;
- prospect data: three (3) years from collection or from the last contact;
- cookies: thirteen (13) months at most.
Third-party payment processors
We use third-party payment processors to securely process your payment information. When you make purchases on our site, we send your payment information to our third-party payment processors as necessary to process your payments. These third parties are prohibited from using personally identifiable information except for the purpose of providing these services.
Service providers and transfers
We share personal data only with service providers acting on our instructions, for the purposes described above: payment (Stripe), transactional emails (Brevo), website analytics (Google Analytics), support and feedback (Userback) and customer reviews (Trustpilot).
Some of these providers are located outside the European Union, notably in the United States. These transfers are covered by the European Commission’s adequacy decision for the EU-US Data Privacy Framework or by the European Commission’s standard contractual clauses.
Cookies
Our website uses cookies that are strictly necessary for it to work and, with your consent, analytics cookies (Google Analytics) that help us understand how the website is used. You can accept or refuse non-essential cookies through the cookie banner and change your choice at any time. Refusing them does not affect your access to the website.
Children’s Privacy Policy
Our service is not intended for people under 18. We do not knowingly collect personally identifiable information from children under the age of 18. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us. If we discover that a child under the age of 18 has provided us with personal information, we will take steps to delete that information and close the child’s account.
Security
We strive to protect your personal information and take reasonable security measures to prevent unauthorized access, disclosure, alteration or destruction of data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of any personal data we have collected.
User rights
Users may exercise certain rights regarding their data processed by us. In particular, users have the right to:
- Withdraw their consent at any time
- Access their data
- Check and request rectification
- Erase or otherwise delete their data
- Restrict the processing of their data
- Object to the processing of their data
- Receive their data in a structured, commonly used and machine-readable format and, if technically feasible, have it transmitted to another controller.
To exercise any of these rights, please contact us at contact@mirrorprofiles.com
You also have the right to define directives on what happens to your data after your death, and to lodge a complaint with the French data protection authority (CNIL).
Changes to this Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time. When we do, we revise the update date at the bottom of this page. We encourage you to check this page frequently for changes to stay informed about how we help protect the personal information we collect.
Contact us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
MirrorProfiles Email: contact@mirrorprofiles.com
Last update: 29/09/2026